Support

About Our Support

We take great pride offering the best customer service and support in the industry. Customers love working with us because they know we are small enough that we care about customers and we call them by name, not by number, and we are not too small in that we can’t handle customer service effectively. Evidence of this is the many happy and satisfied customers who have been with Northern Beaches Websites for many years.

Here is our customer service guarantee:

• You are always our number one priority!
• When you send us emails they don’t get placed in a queue, a ticket system or log, you will be answered clearly and effectively within a couple of hours typically.
• You will only ever deal with one person, there are no level 2 tiers or any other rubbish.
• You will only deal with someone who works for us located in Sydney!
• We will not only try and respond to you in a couple of hours we will try and resolve your issue if possible within a couple of hours.
• Our experienced team will always try and be as accommodating to your needs as possible and be friendly as we do it, even if we wake up on the wrong side of the bed.

You might be asking how do we offer such great customer service and the answer is really in the proactive approach we take. Many companies develop bad products that are hard to use and require lots of technical support. We find the best form of customer support is by being proactive and designing clever products and services in the first place that always work and are easy to use. We rigorously test our products before they get to your hands. Our experienced support team can handle basic issues all the way through to complex problems.

Please email us now and see how good our customer service is! The Northern Beaches Websites Support Centre is open every day of the week from 9am-5pm except for public holidays.